(+30) 6987777662

Terms of Transfer Service

Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website (“Site”) located at https://www.cretan-transfers.com/. These additional terms include (without limitation) the Terms of Use and the Privacy Policy.

Cretan Transfer Services reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented

ABOUT CRETAN TRANSFERS SERVICES

The Cretan Transfers is Special Request Travel, authorized car rental company, has legal, administrative and operational head office in Vasilies - Heraklion. This allows the company to be present at the forefront of the whole Crete territory.

Our car rental services with driver include:

  • Transfers to and from Airport, Port and Hotels
  • Accompanying VIP clients, delegations and guests with representation vehicles
  • Transport for conferences, meetings, trade shows, sporting and cultural events
  • Long transfers, tours, customized tours, shopping & city tours
  • Services for private companies and professional offices
  • Operation service 24/7

PRICING POLICY

All advertised fares are subject to change without notice.

RATE ESTIMATE

The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation.

ADDITIONAL CHARGES

Any changes made to your route (pick up or drop off point) after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office( 30) 2810253480 or ( 30) 6987777662before proceeding on your way.

CANCELLATIONS AND NO-SHOW POLICY

We understand that you may sometimes need to cancel the booking. Please read Cancellation Policy in full.

CANCELLATION POLICY

When you prepay a reservation our policy regarding cancellations is that they must be made by e-mail at (info@cretan-transfers.com) or by phone at( 30) 2810253480or( 30) 6987777662.

You may be charged cancellation fee depending on the timing advance of the cancellation. In general, if the booking is cancelled within 7 days of the booking date and at least 24 hours before confirmed pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 24 hours before the pickup time, all funds will be reimbursed. In most cases, no funds will be reimbursed, if the booking is cancelled less than 24 hours before the pickup time.

NO SHOWS

If Cretan Transfer Services is unable to contact the passenger or related contact person 1 hour after the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying Cretan Transfer Services may result in a no-show charge and no funds will be reimbursed.

CHANGE POLICY

Cretan Transfer Services requires that all changes be received by phone, email or through our website at least 3 hours prior to pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.

RATES AND BILLING

All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect additional stops and waiting time.

Cretan Transfer Services are inclusive of taxes.

AFFILIATE SERVICE POLICY

Cretan Transfer Services utilizes, at its discretion, affiliates to provide Ground Transportation services as requested by our clients.

VEHICLE IMAGES

Vehicle Images presented on the Cretan Transfer Services Websites may differ from the actual vehicle.

LOST OR DAMAGED ITEMS

Cretan Transfer Services and its Affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report by contacting us via email or you may also call our office at ( 30) 2810253480 or ( 30) 6987777662.

Cretan Transfer Services reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.

EXCLUSIONS AND LIMITATIONS OF LIABILITY

Cretan Transfer Services and its Affiliates are not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, travel congestion, road closures, accidents, flight and weather delays.

Cretan Transfer Services’ liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.

PET POLICY

Any animal over 10kg. must ride in a minivan or van, with the exception of service dogs.

All animals must be leashed or in a carrier when traveling in a Cretan Transfer Services affiliated vehicle.

We request that when traveling with a pet, you notify a reservationist in advance so that Cretan Transfer Services can accommodate you. If you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.

GENERAL PROVISIONS

You and Cretan Transfer Services. have agreed to these Service Terms, for all purposes.

These Service Terms (and any other operating rules or terms posted on the Site (including, without limitation, the Privacy Policy) constitute the entire agreement between Cretan Transfer Services and you, and supersede all previous written or oral agreements between Cretan Transfer Services and you. No action (or inaction) by Cretan Transfer Services may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.