Terms of Transfer Service
Cretan Transfer Services reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented
ABOUT CRETAN TRANSFERS SERVICES
The Cretan Transfers is Special Request Travel, authorized car rental company, has legal, administrative and operational head office in Vasilies - Heraklion. This allows the company to be present at the forefront of the whole Crete territory.
Our car rental services with driver include:
- Transfers to and from Airport, Port and Hotels
- Accompanying VIP clients, delegations and guests with representation vehicles
- Transport for conferences, meetings, trade shows, sporting and cultural events
- Long transfers, tours, customized tours, shopping & city tours
- Services for private companies and professional offices
- Operation service 24/7
All advertised fares are subject to change without notice.
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation.
Any changes made to your route (pick up or drop off point) after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office( 30) 2810253480 or ( 30) 6987777662before proceeding on your way.
CANCELLATIONS AND NO-SHOW POLICY
We understand that you may sometimes need to cancel the booking. Please read Cancellation Policy in full.
When you prepay a reservation our policy regarding cancellations is that they must be made by e-mail at (firstname.lastname@example.org) or by phone at( 30) 2810253480or( 30) 6987777662.
You may be charged cancellation fee depending on the timing advance of the cancellation. In general, if the booking is cancelled within 7 days of the booking date and at least 24 hours before confirmed pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 24 hours before the pickup time, all funds will be reimbursed. In most cases, no funds will be reimbursed, if the booking is cancelled less than 24 hours before the pickup time.
If Cretan Transfer Services is unable to contact the passenger or related contact person 1 hour after the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying Cretan Transfer Services may result in a no-show charge and no funds will be reimbursed.
Cretan Transfer Services requires that all changes be received by phone, email or through our website at least 3 hours prior to pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
RATES AND BILLING
All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect additional stops and waiting time.
Cretan Transfer Services are inclusive of taxes.
AFFILIATE SERVICE POLICY
Cretan Transfer Services utilizes, at its discretion, affiliates to provide Ground Transportation services as requested by our clients.
Vehicle Images presented on the Cretan Transfer Services Websites may differ from the actual vehicle.
LOST OR DAMAGED ITEMS
Cretan Transfer Services and its Affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report by contacting us via email or you may also call our office at ( 30) 2810253480 or ( 30) 6987777662.
Cretan Transfer Services reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.
EXCLUSIONS AND LIMITATIONS OF LIABILITY
Cretan Transfer Services and its Affiliates are not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, travel congestion, road closures, accidents, flight and weather delays.
Cretan Transfer Services’ liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.
Any animal over 10kg. must ride in a minivan or van, with the exception of service dogs.
All animals must be leashed or in a carrier when traveling in a Cretan Transfer Services affiliated vehicle.
We request that when traveling with a pet, you notify a reservationist in advance so that Cretan Transfer Services can accommodate you. If you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
You and Cretan Transfer Services. have agreed to these Service Terms, for all purposes.